Refund policy

Exchange Policy

Effective Date: July 2026

At House of Gazal, every piece is carefully selected and quality-checked before dispatch. Due to the nature of our products and hygiene standards, we do not offer returns or refunds. However, we do offer exchanges under the conditions outlined below.

Exchange Window

Exchange requests must be raised within 3 days (72 hours) from the date of delivery.

Requests received after this period will not be accepted.

Eligible Exchange Reasons

Exchanges are accepted only in the following cases:

Wrong product received
Damaged or defective product received
Size issue (only for products where size selection is applicable)

All exchanges are subject to stock availability.

Exchange Eligibility

To qualify for an exchange:

The product must be unused, unworn, and in its original condition.
All original tags, packaging, accessories, and invoice must be included.
The product must not show any signs of wear, damage, or alteration.
Only one exchange is permitted per order.

Exchange Shipping Charges

Customers are responsible for paying the applicable exchange logistics charges.

These charges include:

Reverse pickup or return shipping of the original product
Shipping of the replacement product

Our customer support team will share the applicable charges before processing your exchange request.

How to Request an Exchange

To request an exchange, please contact our customer support team within 3 days of receiving your order.

Please include:

Order ID
Registered mobile number
Reason for exchange
Clear photos of the product
An unboxing video for damaged, defective, or incorrect product claims

Reverse Pickup

Reverse pickup will be arranged wherever service is available.
If reverse pickup is unavailable in your area, you will be required to self-ship the product using a reliable courier service.
We recommend using a trackable shipping service, as House of Gazal is not responsible for products lost during transit.

Cancellation Policy

Orders can only be cancelled before dispatch.

Once an order has been shipped, cancellation requests cannot be accepted.

Non-Exchangeable Products

The following products are not eligible for exchange:

Used or worn jewellery
Products damaged due to misuse or improper handling
Personalized or customized jewellery
Earrings (for hygiene reasons), unless received damaged or incorrect
Products returned without original packaging, tags, or invoice
Exchange requests submitted after 3 days of delivery

Changes to This Policy

House of Gazal reserves the right to modify or update this Exchange Policy at any time. Any changes will be effective immediately upon publication on this page.